LET US WORK FOR YOU !
Our team is ready and available to support your lighting needs. We know you have choices and our people will work on your behalf - we make it easy for you to do business with us.
GENERAL CUSTOMER SERVICE Q and A
Q ... I would like to contact someone in sales or customer service, who do I contact?
A ... Simply fill out our Contact Us form or email us at firstname.lastname@example.org and a lighting specialist will contact you shortly
For immediate service, you can call us at 1-855-276-2003 and speak to a lighting specialist
Q ... How do I get a quote for something I can’t find on your website?
A ... Simply fill out our Contact Us form and a lighting specialist will contact you shortly
Q ... Do you offer volume discounts?
A ... We do! Simply fill out our Contact Us form with your requirements or call us at 1-855-276-2003
Q ... How long will it take for me to receive my web order?
A ... Most standard models are in stock and can ship within 2-4 business days after receipt of order.
For custom orders, additional time may be needed. A lighting specialist will contact you if necessary.
Q ... What is your return policy?
A ... See our Terms of Sale / Return Policy
Q ... Can you ship items internationally?
A ... Orders placed on our website can be shipped to Canada or the U.S. For orders shipping to Canada, a surcharge will be
added to shipping. To avoid this surcharge, indicate your own shipping account. If you require shipping to another international
location, fill out our Contact Us form and a lighting specialist will contact you to discuss the details of your request.
Q ... Can you ship items to my residence?
A ... Yes! However, there will be additional charges. Consider shipping to a business address to avoid additional costs.
Pallet shipments can't be delivered to a residence. Residential vs Commercial Addresses: Make sure to select
‘Residential’ or ‘Commercial/Business’ on your order so we can process accordingly. Oversized or /heavy items need to ship to a loading dock/forklift. Locations that don't have a loading dock/forklift are considered ‘Residential’.
Q ... Can my web order ship next day air or overnight?I have my own UPS or FED-EX Account #; can I use that to ship my order?
A ... Yes ! During the checkout process, you will have the option to select ‘Use my own carrier. We will ship your order via the carrier you select and your carrier will bill you directly for the shipping charges.
Q... Can I avoid paying tax by submitting my tax exempt certificate?
A ... During the checkout process, you have the option to select ‘Tax Exempt’. You are required to send us a signed copy of your tax exemption certificate to email@example.com. We cannot process your order until we receive documentation of your tax exempt status. If you need a blank certificate, please Contact Us. Note: We only charge tax on orders shipping to: states that have a tax nexus status. If you have questions, please contact us at firstname.lastname@example.org
Q ... How do I find my tracking information for my web order?
A ... Once your web order has shipped, we will send you tracking and carrier information. If you have any questions , you can contact us at email@example.com